At Sharp Knife World, we stand behind the precision, reliability, and quality of every blade we curate—from tactical OTF knives and premium Schrade hunting blades to everyday carry essentials. We understand that trust is earned not just through the products we deliver, but through the integrity of our service. If your purchase does not meet your expectations, our straightforward Returns & Exchanges policy is designed to resolve the issue with the same efficiency and professionalism our community of enthusiasts, collectors, and professionals expects.

Our Commitment to Your Satisfaction

We aim for every transaction to be seamless. However, if an item is defective, damaged upon arrival, or not as described, we will make it right. Please review the following guidelines to ensure a smooth process.

Key Policy Summary

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, in original packaging, with all tags and accessories.
  • Non-Returnable Items: Certain products for safety and legal reasons (see Section 5).
  • Refund Method: Refunds are issued to the original payment method.
  • Process Time: Refunds processed within 5-10 business days after we receive the return.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The request must be initiated within 15 days of the delivery date.
  • The item must be in its original, unused, and resalable condition.
  • All original packaging, manuals, tags, and accessories must be included.
  • A valid proof of purchase (order number) is required.

Note: Items that show signs of use, wear, damage after delivery, or are not in original condition may be subject to a restocking fee or denial of return.

2. Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Contact our support team at [email protected] within the 15-day window. Please include:

  • Your order number
  • The product name and SKU (if available)
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back. Do not ship any item without an RMA number.

Step 3: Package and Ship the Item

Securely package the item in its original packaging, include all accessories, and place the RMA number clearly on the outside of the box. Ship to the address provided in your instructions.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective, or damaged). We recommend using a trackable and insured shipping service.

Step 4: Inspection and Processing

Once received, our team will inspect the item (typically within 3-5 business days). Upon approval, we will process your refund or ship the exchange item.

3. Refund Timeline and Method

  • Processing Time: After we approve the return, refunds are processed within 5-10 business days.
  • Refund Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Notification: You will receive an email confirmation once the refund has been initiated. The time it appears in your account depends on your financial institution’s policies.
  • Exchanges: If you requested an exchange, we will ship the replacement item via your chosen shipping method (Standard or Free Shipping) once the return is approved. You will receive a new tracking number.

4. Return Request Email Template

To streamline your request, you may use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sharp Knife World Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Name of Product] SKU (if known): [Product SKU] Reason for Return/Exchange: [e.g., Defective, Damaged upon arrival, Not as described, Size/Model preference] I am requesting: [Refund / Exchange for (specify desired product if exchanging)] I confirm that the item is unused, in its original packaging, and includes all accessories. Please provide the RMA number and return instructions. Sincerely, [Your Full Name] [Your Phone Number]

5. Non-Returnable Items

For the safety of our community and compliance with legal regulations, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Automatic Knives & OTF (Out The Front) Knives: Due to their mechanical complexity and specific legal regulations.
  • Butterfly Knives (Balisongs): Considered specialized tools with unique handling characteristics.
  • California Legal (Auto) Knives: Sold under specific regulatory compliance; returns are restricted.
  • Any knife that shows signs of use, sharpening, modification, or damage caused by the customer.
  • Items purchased as final sale or clearance.

Analysis Basis: This determination is made based on the specialized, tactical, and legally regulated nature of products like Automatic, OTF, and Butterfly Knives highlighted in the website’s menu and the emphasis on legal compliance in the Privacy Policy. These items require extra scrutiny for safety and regulatory adherence.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] within 48 hours of delivery. Provide your order number and photos/video of the damage or defect. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Contact Our Support Team

For any questions regarding returns or exchanges, our dedicated team is here to help.

Email: [email protected]
Physical Address for Returns (by authorization only):
Sharp Knife World
3528 Seasons Dr
Nashville, TN 37013, USA

We are committed to providing a clear, direct, and professional resolution, honoring the trust placed in us by the global community of knife enthusiasts.

Precision Tools for Discerning Enthusiasts